Returns & Exchanges

At SANSI, we stand behind the quality of our home lighting and smart solutions, offering a 30-day window for returns or exchanges if you are not completely satisfied with your purchase. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original SANSI packaging, ensuring all bulbs, mounting hardware, and instruction manuals are included to avoid restocking fees.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.